Uniqo Store is dedicated to giving customers the best online shopping experience in Pakistan. To that end, we will facilitate you in returning any product for a genuine reason and getting a replacement or a refund.

What reasons are accepted for return of product?

You can return a product if:

  • It arrives defected, broken or unusable in any way.
  • It does not have the specifications (color, design, size) you ordered.
  • It is not as advertised or expected.

What products can be returned?

All products can be returned except imported, customized, consumable or cosmetic products. 

What are the conditions to return a product?

The product can be returned if:

  • The product remains unused
  • All components/pieces of product are intact and inside packaging
  • Product is in original packaging
  • Product has all labels attached to it

What is the procedure to return a product?

The product can be returned within 7 days. To return a product, the customer can call the customer support service team who will provide an address to the nearest office to which the product can be returned. The product also has to be packed in its original packaging, the directions for which are available on the website.

What happens if customer return is accepted?

Once the product is returned, it is evaluated and if the claim is genuine, then a replacement is shipped or money is returned according to the wishes of the customer. If customer return is accepted, customer is entitled to receive full cash, credit refund or an equal exchange.